Transit, Delivered & Undelivered Goods

Using this FREE Shipping Service means that Customers may only tender their Parcels for shipping, if they have applies/attached a single uniquely identifiable UPS Returns Flexible Access Label, as provided by the Company ONLY, correctly to each Parcel the Customer intends to ship using this service and then tenders the Parcel(s) for shipping using the following channels only (the ‘Shipping Channels’):

1. A UPS or USPS Channel – which means a UPS Driver, The UPS Store, a UPS Drop Box, a UPS Customer Center or an Authorized UPS Shipping Outlet, or a USPS shipping channel.

PLEASE READ THE SHIPPING POLICIES OF THE APPLICABLE THIRD PARTY CARRIER. THE CUSTOMER AGREES TO COMPLY WITH SUCH POLICIES AS A CONDITION TO USE OF THE FREE SHIPPING SERVICE.

Transit shall commence when a Parcel is accepted for shipment by the Company’s shipment partner(s) (in this case UPS or USPS) at a valid point of shipment tender as determined by the Company. The Company may at its discretion ship the Parcel by any other means of conveyance and by any other route whatsoever and to change and/or alter the shipping methods of its FREE Shipping Service as it solely determines and without notice to the Customer, so please check these Shipping Terms prior to completing each transaction.

Transit shall (unless otherwise previously determined) end when the Parcel is accepted at the Company's warehouse only.

The Company start transit of the Parcel on the day the Customer has tendered his or her Parcel(s) to a valid transit start location/service as specified by the Company to the Customer. Any Parcels that enter the transit process are insured up to the maximum value the Company has placed on the items that the Company understands are contained within the Parcel itself or up to $100 (US DOLLARS), whichever is less. The items that should be contained within the Parcel and which are therefore insured are both detailed and given an insured value in the transaction completion message with the relevant ORDER NUMBER in the Customers online account at Decluttr.com where the ORDER number relating to that Parcel is provided. (See Terms and Conditions: Transactions).

To make a claim for a lost order (subject to the Company accepting and confirming that it has not received your parcel), the Customer must posses and be able to provide upon request a valid and authentic collection receipt. Should the Customer NOT be able to provide a valid Collection Receipt for the ORDER that they wish to claim for, the Customer may not be able to make a claim. To start a claim, please contact the Company’s Customer Service team directly by emailing support@decluttr.com.

The Company accepts no other valuations other than its own for the items that you may be claiming for and under no circumstances accepts any liability for any other loss, damage or compensation resulting from the use of our service including, but not limited to, the use of the carrier service, UPS, USPS or their affiliates.